Recoup Free audit
Live · $1.2M recovered this quarter

UPS and FedEx owe you money every month. You just aren't collecting it.

Every late delivery is a full refund of shipping charges — guaranteed by the carrier. We detect every one, file the claims, and deposit the cash back to you. You keep 60%.

Get your free shipping audit See how it works
$14.6M recovered for 287 ecommerce brands
recoup.app / dashboard
Live
Recovered · this month
$38,412 ▲ 12.4%
Packages
24,812
audited · 30d
Late found
1,104
4.45% of total
Claims open
186
in review
Recent activity Amount
UPS · 1Z4X…192 · 2d late
+$14.82
FedEx · 7871…044 · 1d late
+$11.05
UPS · 1Z9E…308 · filing…
pending
Trusted by operators at
NORTHWIND Marlowe & Co. OAKLEAF HEXA/ Kindred Goods Fieldnote parachute Aurelia
The blind spot

You optimize CAC to the decimal. You're leaving this on the shelf.

Every month
2–8%

of your packages arrive late. Every single one of those is a guaranteed refund under the carrier's service agreement.

UPS & FedEx owe you
100%

Full shipping charge. Not a credit. Not a discount. Cash. You just have to ask — within the window, with the right data.

Left on the shelf
$40k+

per year at brands your size. Nobody's filing. The carriers keep it and book it as margin on your dime.

How it works

Three steps. Five minutes. Then it runs forever.

No ops team. No manual filing. Connect once and refunds start landing in your account.

01 Connect

Link your carrier and store accounts

Read-only. Takes five minutes. OAuth where supported, secure credential vault where not.

Integrations
3 of 3 connected
UPS
UPS Billing
acct · 4X2Y·9120
Connected
FDX
FedEx Billing Online
acct · 7788·1143
Connected
SH
Shopify Orders
kindred-goods.myshopify
Connected
Read-only · SOC 2 Type II
02 We scan

Every shipment, audited daily

We cross-reference delivery timestamps against service commitments. Late deliveries get flagged automatically.

Audit · October 14
Running · daily 3:00 UTC
Progress
18,204 / 24,812
1Z 4X2 · UPS Ground · SLA 2d · OK
7871 044 · FedEx Home · SLA 3d · LATE +1d
1Z 9E3 · UPS 2-Day · SLA 2d · OK
1Z 4E7 · UPS Ground · SLA 4d · LATE +2d
7812 301 · FedEx Express · SLA 1d · OK
1Z 1C8 · UPS Ground · SLA 3d · OK
7801 992 · FedEx Home · SLA 3d · LATE +3d
1Z 7A1 · UPS 2-Day · SLA 2d · OK
1Z B04 · UPS Ground · SLA 2d · OK
On time
17,432
Late
772
Claimable
772
03 Get paid

Claims filed, tracked, deposited

We file every claim, follow it to resolution, and the refund lands back on your carrier account or bank.

Recovery
October
Recovered this month
$38,412.07
Approved
524
In review
186
Disputed
62
Oct 14 · UPS credit
+$18,204.42
Oct 08 · FedEx credit
+$12,991.14
Oct 02 · UPS credit
+$7,216.51
The math

Move the sliders. See what you're owed.

The calculator uses industry-average late rates. Your real recovery is usually higher.

20,000 pkgs
1,000100,000
4.0%
1%8%
$9.00
$4$25
Assumption: 100% of late packages are claimable. Recoup keeps 40%. You keep 60%.
Your take-home
$51,840 per year
That's $4,320 every month — for connecting one account.
Late packages / mo
800
Refunds owed / mo
$7,200
Your 60% / mo
$4,320
monthly_volume20,000
× late_rate4.0%
× avg_cost$9.00
gross_recovery$7,200 / mo
– recoup_fee (40%)–$2,880 / mo
= you_keep$4,320 / mo
Get my real number — free
Your recovery portal

This is what we'd send you. Every month.

Based on your shipping volume above. Connect your account to see your real numbers.

recoup.app / your-brand / recovery
Estimating
Expected deposit · next month
$4,320
Your 60% · deposited to your account
12-month projection
$51,840
At current shipping volume
Monthly deposit tracker
Estimated · 12 months
May
Jun
Jul
Aug
Sep
Oct
Total deposited to you
After Recoup's 40% · 12 months
$51,840
Claim-by-claim breakdown
UPS · 1Z4X…291 · Ground · 2d late +$14.82
FedEx · 7871…044 · Home · 1d late +$11.05
UPS · 1Z9E…308 · 2-Day · 3d late +$22.40
FedEx · 7801…992 · Express · 1d late +$18.91
UPS · 1Z7A…115 · Ground · 2d late +$9.30
Connect to see every claim
Full transparency — package by package, dollar by dollar
Unlock your portal
Setup

5 minutes to set up. Here's exactly what we need.

All access read-only
UPS
Read-only

UPS account access

Connect your UPS billing portal. We pull shipment and delivery data. Never modify shipments or account settings.

FDX
Read-only

FedEx account access

Same deal — read delivery timestamps and invoice data from FedEx Billing Online. Nothing else.

SH
Read-only

Shopify store access

We cross-reference orders with carrier data to match packages to transactions and compute accurate refund amounts.

One question

Monthly shipping volume

A rough number so we can estimate your recovery potential before we connect anything.

Optional

Current carrier contract

If you share your negotiated rate card, we'll also flag rate overcharges on top of late deliveries. Not required to start — you can add it later.

All access is read-only. We never touch your orders, customer data, or shipping settings. Disconnect anytime with one click. SOC 2 Type II.
Why you haven't done this yet

Three reasons. None of them are your fault.

Reason 01

You didn't know about it

Most brand owners have never heard of guaranteed service refunds. It's not a discount program — it's a contractual right buried in the service terms.

Reason 02

You don't have time

Filing one claim per late package at your volume is a full-time job. And if you miss the 15-day window, the money's gone.

Reason 03

You're not sure it's worth it

That's why the audit is free. We show you the money sitting in your account before you commit to anything.

If we don't find savings,
you pay nothing. Ever.

Pure gain-share. We only make money when we put money back in your account. No contracts. No setup fees. No minimums.

Start a free audit
  • No contracts cancel anytime
  • No setup fees $0 to start
  • No minimums any volume
  • You keep 60% we keep 40
Receipts

What operators say after their first check clears.

"Found $67,412 in the first twelve months we didn't know we were owed. That's a full hire. Hooked it up and it just runs."
Marco L.
Head of Ops · Kindred Goods · 32k pkgs/mo
"Took five minutes to set up. Been getting ~$3,800 a month back since. Can't believe I let the carriers keep this for four years."
Priya K.
Founder · Fieldnote · 9k pkgs/mo
"We'd tried filing claims ourselves — gave up after a week. Recoup recovered $214K in year one. Wild."
Derek T.
COO · Northwind Outfitters · 48k pkgs/mo
FAQ

Straight answers.

How does this work technically? +
We connect to your UPS and FedEx billing data via read-only API access. We scan every shipment against carrier service guarantees (Ground, 2-Day, Express, etc.) and flag anything that missed its commitment window. When we find a late delivery, we file a refund claim through the carrier's standard GSR (Guaranteed Service Refund) process — this is a formal, documented process that UPS and FedEx built into every shipping contract. We're submitting tracking data that proves a package was late. No negotiations, no disputes, no phone calls on your behalf.
Is my data safe? +
We use read-only access on SOC 2 Type II certified infrastructure. We never touch your shipments, customer data, or modify anything on your account. Credentials are encrypted at rest, rotated on a schedule, and you can revoke access with one click anytime.
What carriers do you support? +
UPS and FedEx. USPS doesn't offer guaranteed service refunds on most services, so we don't cover them yet. DHL is on the roadmap.
How long until I see money? +
Most clients see their first recovered refunds within 2–3 weeks of connecting. After the first cycle, credits land weekly on a rolling basis.
What's the catch? +
None. We keep 40% of what we recover. If we recover nothing, you pay nothing. Cancel anytime. The contract fits on a paragraph.
Will this affect my carrier relationship? +
No. Filing GSR claims is a standard, documented process built into every UPS and FedEx shipping contract. We're not negotiating rates, escalating disputes, or contacting carriers on your behalf — we're submitting tracking data that proves a package was delivered late. Thousands of brands do this. Companies like 71lbs and Sifted have done it at scale for years. No carrier has ever penalized a shipper for claiming refunds they're contractually owed.
How do I verify what you're recovering? +
Everything is visible in your dashboard in real time. Every late package, every claim filed, every refund approved or denied, and every dollar recovered — broken down claim by claim. You see exactly what we found, what we filed, and what our 40% share is. Nothing happens in a black box.
Do I need to change anything about how I ship? +
No. We audit your existing shipments retroactively and going forward. Zero changes to your workflow, carrier contracts, WMS, or fulfillment provider.

Stop leaving money
on the shelf.

Connect your account in 5 minutes. We'll show you exactly how much UPS and FedEx owe you — before you commit to anything.

  • Free audit, no credit card
  • First refunds in 2–3 weeks
  • Cancel anytime, read-only access
Free audit

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